Privacy Policy

Last Updated: [17/02/2025]

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, website functionality, or data protection practices. Any changes will be posted on this page with an updated revision date. Continued use of the website after such modifications constitutes acceptance of the revised Privacy Policy."

At Dr. Soroush Sohrabi’s website (www.dubaiveinspecialist.ae, www.dubaiveinspecialist.com), we are committed to protecting your privacy and ensuring that your personal data is handled securely in compliance with Dubai Health Authority (DHA) regulations, UAE data protection laws, and relevant telehealth guidelines. This Privacy Policy explains how we collect, process, and protect your information when you visit our website, submit forms, or use our services.

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1. Services Provided & Clinic Locations

Dr. Soroush Sohrabi provides vascular care at:

📍 Liv Hospital, City Walk, Dubai
📍 Dr. Reuter Medical Center, Dubai

All services comply with UAE healthcare regulations.

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2. Information We Collect

We collect personal data through our website as permitted by the Wix platform's built-in data collection and storage policies. This includes information provided directly by users and data collected automatically through website interactions.

A. Information You Provide Directly

Our website collects the following user-submitted information via Wix Forms and Wix Bookings:

• Contact Details – Name, phone number, and email address when booking an appointment or submitting an inquiry.

• Medical Information – Voluntary details shared through contact forms, including symptoms or treatment-related inquiries.

• Form Submissions – Information entered in forms such as:

  • Name, email, and phone number

  • Medical symptoms or conditions (if voluntarily provided)

  • Preferred appointment date/time

  • Additional notes provided by the user

 Important:

• No medical records or patient files are stored directly on this website.

• Wix does not store or process sensitive health data beyond basic form submissions.

• Any confidential medical information is handled securely via email communication and not stored within Wix servers.

B. Information Collected Automatically

When you interact with our website, Wix automatically collects non-personally identifiable data to enhance security, performance, and user experience. This includes:

• Website Usage Data – IP address, browser type, device details, and session analytics for security and performance tracking.

• Cookies & Tracking Technologies – Used to enhance user experience, site functionality, and analytics (see Section 6 – Cookies & Tracking).

• Security Monitoring – Wix’s built-in security tools help prevent unauthorized access, spam, and cyber threats.

 Your Privacy Options:

• You can adjust cookie preferences using our Cookie Settings (if enabled).

• Wix does not track personal health data beyond general website analytics.

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3. How We Use Your Information

Your personal data is processed for the following purposes:

• Managing appointment requests and responding to patient inquiries.

• Providing responses to medical questions via email or teleconsultations.

• Ensuring compliance with DHA regulations and UAE healthcare laws.

• Improving website functionality and user experience.

• Processing and securely storing form submissions to assist in scheduling appointments and responding to inquiries.

 Note: We do not use your personal data for marketing purposes unless explicitly agreed upon.

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4. Data Storage & Security

Dr. Soroush Sohrabi’s website is hosted on the Wix.com platform, which provides a secure online environment for handling inquiries and appointment requests.

How Your Data is Stored:

• Wix.com provides data storage, databases, and applications that help process user inquiries.

• Data is stored on secure servers behind a firewall, reducing the risk of unauthorized access.

• Website analytics collected by Wix include visitor traffic, browser type, and page views, which help improve user experience.

What Data is Stored on Wix?

• Form submissions (appointment requests, inquiries) are securely stored within the Wix platform and may also be forwarded via email for processing.

• Wix does not store medical records—only user-generated inquiries submitted through website forms.

Security Measures & Email Communication Consent:

• No personal medical records are stored on this website.

• All contact form submissions are securely transmitted and handled via email correspondence only.

• Our email system is encrypted and protected with access controls to prevent unauthorized access.

• By choosing to communicate via email, you acknowledge and agree that you are voluntarily sharing personal and medical information at your own discretion. You understand that while reasonable security measures are in place, email communication is not fully encrypted or immune to interception.

• We strongly recommend that you avoid sending highly sensitive medical details via email and instead discuss confidential information during an in-person consultation.

If you have any concerns about data security, please contact us for further assistance.

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5. Sharing & Disclosure of Your Information

Your personal data is only shared when necessary, including:

• With healthcare providers – If required for scheduling consultations at Liv Hospital or Dr. Reuter Medical Center.

• With regulatory authorities – If requested by DHA or UAE government agencies for compliance.

• With IT & security providers – To maintain website security and prevent cyber threats.

 We do not sell, rent, or disclose patient data to third parties for marketing purposes.

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6. Cookies & Tracking

This website uses cookies to enhance functionality, analyze performance, and improve user experience. Cookies help us understand visitor preferences and optimize the website experience.

You can disable cookies in your browser settings, but some website features may not function properly.

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7. Telehealth & Remote Consultations

Our teleconsultations comply with DHA’s Telehealth Regulations, ensuring secure communication and patient confidentiality.

• Teleconsultations provide preliminary assessments only and do not replace an in-person medical evaluation.

• A face-to-face consultation may be required for final diagnosis and treatment planning.

8. Website Security & Virus Protection

The website is protected by:

Firewalls
Malware detection
Routine security audits

No patient data is stored on this website, reducing the risk of data breaches.
Users are responsible for ensuring their devices are virus-free when accessing the site.
Any unauthorized access attempts will be reported to UAE authorities.

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9. External Links & Third-Party Websites

This website may contain links to third-party health resources (e.g., DHA, NICE, MOHAP).

• We do not control or endorse the content, security, or privacy policies of external websites.

• Clicking an external link means you are subject to that website’s privacy policy.

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10. Your Rights Under UAE Data Protection Laws

As a website user, you have the right to:

Request access to the personal information we hold.
Update inaccurate information in our records.
Request data deletion if it is no longer required.
Withdraw consent if you no longer wish to be contacted via email.

To exercise your rights, contact us at info@dubaiveinspecialist.com.

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11. Contact Information

For any privacy-related inquiries, please contact us at:
info@dubaiveinspecialist.com

Clinic Locations:
📍 Liv Hospital, City Walk, Dubai
📍 Dr. Reuter Medical Center, Dubai

If you have been treated at Liv Hospital or Dr. Reuter Medical Center, please contact them directly for further information regarding your medical records or treatment details.

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.